Shipping Information
Domestic Shipping
1. Free Shipping on pre-paid domestic orders
Upon placing an order for a domestic address within India, we will commence production and strive to dispatch it within 2 weeks or sooner from the date of order. Enjoy complimentary shipping for pre-paid orders, while a shipping fee of INR 150 is applicable for Cash on Delivery (COD) orders within India.
We entrust the delivery of orders to our customers in Indian destinations to secure and reputable courier companies. Our logistics partners include Blue-dart, DTDC, and Merchant's Courier, ensuring a reliable and safe shipping experience for our valued customers.
2. Dispatch Timeline
Made-to-Order Items:
The majority of our products are crafted with utmost care and are made to order. Therefore, we kindly request your patience, allowing approximately 14 working days for the processing and dispatch of these items. For custom measurements or colour variations, the process may extend up to 20 working days or more, depending on the style.
Our skilled artisans and craftsmen meticulously ensure that each product meets the highest standards before it is shipped to you.
In-Stock Items:
For your convenience, we maintain a limited stock of some of our best-selling products. Orders containing in-stock items will be shipped within 2-3 business days from the date of purchase. We understand the importance of receiving your order promptly, and we strive to dispatch these items swiftly.
3. Delivery Timeline
Upon dispatch, the delivery timeline is subject to location and distance. We acknowledge that we are not responsible for any unforeseen delay caused by courier companies/postal authorities. Incase you require specific details about the estimated delivery time for your order, feel free to connect with us via email at shop@ourlove.in or on WhatsApp at +91 8800603063. Rest assured, We are here and happy to assist you.
4. Outlier Location
While we partner with some of India's largest logistics companies for shipping, our coverage is bound by their reach. If your address falls outside their service area, we'll reach out to you to explore alternative solutions ensuring your pieces reach you seamlessly. For any queries or assistance, feel free to email us at shop@ourlove.in or text us at +91 8800603063. We are here to help!
International Shipping
1. Shipping charges to be borne by the customer
We will promptly send an email to confirm your order. Shipping charges, calculated at checkout, are to be paid by the customer at the time of placing the order. We will make every effort to keep you updated on the shipment status through the email address provided.
Please note that handling fees and taxes may be incurred during customs clearance, and these charges are the responsibility of the customer. OUR LOVE has no control over such fees, and we cannot estimate the cost, as customs policies and import duties vary widely from country to country. To avoid unexpected charges, it is advisable to contact your local customs office for current rates before placing an order.
2. Dispatch Timeline
Made-to-Order Items:
The majority of our products are crafted with utmost care and are made to order. Therefore, we kindly request your patience, allowing approximately 14 working days for the processing and dispatch of these items. For custom measurements or colour variations, the process may extend up to 20 working days or more, depending on the style.
Our skilled artisans and craftsmen meticulously ensure that each product meets the highest standards before it is shipped to you.
In-Stock Items:
For your convenience, we maintain a limited stock of some of our best-selling products. Orders containing in-stock items will be shipped within 3-4 business days from the date of purchase. We understand the importance of receiving your order promptly, and we strive to dispatch these items swiftly.
3. Delivery Timeline
Upon dispatch, the delivery timeline is subject to location and distance. For international order deliveries can take up to 3-4 weeks from the date of order received. We acknowledge that we are not responsible for any unforeseen delay caused by courier companies. Incase you require specific details about the estimated delivery time for your order, feel free to connect with us via email at shop@ourlove.in or on WhatsApp at +91 8800603063. Rest assured, We are here and happy to assist you.