Terms & Conditions

1. Copyright policy

All the content included on this site such as text, graphics (the ones copyright OUR LOVE) logos, designs, images, digital downloads, data compilations, and software, is the property of OUR LOVE and protected by India and International copyright laws.

Each of our products, images, digital downloads and prints are the intellectual property of OUR LOVE. These pieces and prints cannot be used without our consent and are protected by India and International copyright laws.

2. Applicable Law

By visiting www.ourlove.in, you agree that the laws of India, under the Uttar Pradesh jurisdiction and any dispute of any sort that might arise between you and OUR LOVE or its affiliates.

3. Fabric & Embroidery Disclaimer

We use premium fabrics for all our garments. All our embroideries may marginally vary. All photographs are for representation purpose and are shot to look as close as possible to the original. Product ordered may have marginal colour variations from the actual product.All garments are to be Dry cleaned only.

4. Payment Terms

We offer safe and secure credit, debit and internet banking options for Visa, Master Card and American Express card holders through our partner Payu money.Cash on Delivery is available.

5. Taxes

All prices displayed on website are including tax as applicable in India. At present,12% GST on Garments,18% GST on BELTS and 5% GST on MASKS are applicable.

6. Dispatch Timeline

All our pieces are MADE TO ORDER. We will ship your order within 2-3 weeks from your order date.

7. Delivery Timeline

Once your product is dispatched, delivery timeline varies as it is subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.

8. Outlier Locations

Though we use some of India’s largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to find an alternative solution to make your pieces reach you. In case of any queries and doubts, we are happy to be of service. Just drop us an email shop@ourlove.in

9. International Orders Payment Terms

We are pleased to offer our products Internationally. International customers can directly place order on our website. We offer payment options in USD only.  Payment will be collected by Paypal through secure credit and debit card Visa, Master Card and American Express card holders. Once your payment is confirmed by Paypal money, we shall process your order.

10. International Orders Confirmation & Shipping

Shipping charges are to be paid by customer. We will send an email confirming your order. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

OUR LOVE has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

11. International Taxes

In case of all International orders, there are No taxes on export from India as per Government policy.

12. International Orders Dispatch Timeline

We try our best to dispatch in stock products to you within 2-3 working days. The dispatch time for customized orders and out of stock products would however be longer. Dispatch timeline we usually mention with each product at time of ordering.

13. International Delivery Timeline

Once your product is dispatched, delivery timeline varies as it is subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities.

EOSS Terms & Conditions

1. No Returns, Exchanges, or Refunds
All sales are final. We do not accept returns, exchanges, or offer refunds for any products purchased on sale. Please make your selections carefully.
2. No Alterations

We regret that we are unable to accommodate alterations or modifications to your orders once they have been placed. Please ensure your order is accurate before completing the purchase.

3. Prepaid Orders Only

We accept only prepaid orders. Payment must be made in full at the time of placing your order. We do not offer payment on delivery for sale items.

4. Sale Availability Till Stock Lasts

Products available for sale are subject to stock availability.

5. Order Dispatch

We aim to dispatch your order within 1 week of order confirmation. Please note that this is an estimated timeframe, and unforeseen circumstances may occasionally cause delays.

6. Garment Color Variation

Please note that the color of the garments may slightly differ depending on the availability of fabric. While we make every effort to ensure that the product images accurately represent the colors, variations may occur due to differences in screens and fabric batches.

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